Head of Services Delivery at Bespin Global MEA & Microsoft MVP
With over 15 years of experience driving Digital Transformation and Cloud adoption. Expert in leading end-to-end delivery of strategic technology initiatives, including AI-ready infrastructure. Specialized in Azure AI, Generative AI, Azure Virtual Desktop, and cloud security.
Azure AI Expert · Global Speaker · Community Leader · Digital Transformation Strategist
Microsoft MVP & Head of Services Delivery at Bespin Global MEA with 15+ years driving Digital Transformation and Cloud adoption across the Middle East and globally. Recognized as an Azure Expert and AI Speaker, specializing in Azure AI, Generative AI, Microsoft Copilot, Azure Virtual Desktop (AVD), cloud security, automation, and enterprise modernization.
Committed to the global tech community as founder of @CloudMechanics and organizer of Azure Virtual Desktop Arabic User Group (#ArWVDUG), Experts Live Emirates, and Experts Live Saudi. Frequent speaker at Microsoft AI Tour, Experts Live, GITEX, Web Summit, and AI for Everything.
Author of two Azure Virtual Desktop courses with 17,000+ learners on LinkedIn Learning. Recognized as a Top Cloud Computing Voice on LinkedIn. PMP® certified with expertise in Agile, stakeholder management, and governance for regulated industries.
Key achievements and KPIs from the Jan 2025 – Jan 2026 review period as Head of Services Delivery at Bespin Global MEA.
15+ Years of Azure, Cloud Security & Digital Transformation Leadership
Leading the delivery of strategic cloud and digital transformation initiatives for enterprise clients, ensuring alignment with business goals and technical best practices. Managing complex enterprise projects with a focus on AI integration, security, cloud adoption, and intelligent automation.
Key Achievements: Lead the full project lifecycle for AI-ready infrastructure and cloud modernization projects, managing scope, timeline, and budget to ensure successful production deployment. Develop and execute comprehensive project roadmaps and resource allocation plans. Manage and coach cross-functional teams of cloud engineers, security analysts, and partners, fostering a culture of collaboration and continuous improvement using Agile methodologies. Improved team productivity by 30% through defined KPIs and implemented tools to enhance service delivery reliability.
2025 Performance Highlights: Delivered 22+ projects at 96.6% on-time performance (exceeding 85% target). Achieved 92.5% profitable project closures. Identified 47 new business opportunities (8 deals closed). Maintained 95% customer satisfaction across 32+ feedback instances. Developed 3 AI-driven automation tools and published 3 Azure Marketplace offerings. Led team certifications in AI-102 & DP-100.
Founder and organizer of Experts Live Emirates and Experts Live Saudi, the first regional editions of the global Experts Live community events in the UAE and KSA, bringing together MVPs, MCTs, and IT experts to share knowledge on Microsoft Cloud and AI.
Key Achievements: Organized large-scale conferences with 400+ attendees, 30+ international speakers, and 35+ technical sessions across AI, Security, and Microsoft Cloud technologies.
Architected secure, scalable Azure solutions designed to support digital transformation and future AI workloads. Provided technical advisory to C-level stakeholders on cloud strategy, adoption roadmaps, and cost optimization.
Key Achievements: Designed secure, scalable architectures to support AI-ready infrastructure and digital twin readiness for enterprise clients. Collaborated with product and engineering teams to translate customer business requirements into technical roadmaps. Managed technical delivery for hybrid cloud projects, ensuring successful migration and post-implementation support.
Delivered complex Microsoft 365 and Azure solutions for enterprise and government clients with strict regulatory requirements. Managed project delivery ensuring strict adherence to scope and timeline.
Key Achievements: Managed project timelines, technical proposals, and resource coordination to deliver infrastructure upgrades and security implementations. Conducted business analysis to map technical requirements to business outcomes, ensuring high levels of security and compliance. Automated infrastructure deployments using Terraform and Azure DevOps to improve delivery efficiency. Led the deployment of complex security and collaboration platforms, ensuring high availability and compliance.
Project lead for critical 'Asset and Configuration Management' solution implementation, delivering on time and within strict budget constraints. Managed IT infrastructure operations ensuring 99.9% availability and adherence to strict SLAs.
Key Achievements: Coordinated with external vendors and internal stakeholders to ensure seamless integration of infrastructure systems. Managed SLA reporting for executive leadership. Collaborated with IT Security to implement governance and policies, ensuring compliance with enterprise standards. Migrated 1,500+ users to Office 365 and implemented MDM/MAM solutions.
Managed system administration for Windows Server, Active Directory, and Exchange/Skype for Business environments. Administered Citrix XenDesktop and Endpoint Protection to ensure endpoint security.
Key Achievements: Handled incident management via HPSM and acted as the primary technical liaison for hardware/software vendors. Improved IT service delivery, automated operations, and supported enterprise application environments.
Provided technical support and incident management via Manage Engine ticketing system. Performed system imaging/cloning and monitored daily reports for Aheeva and Elastix systems. Maintained Active Directory and Windows Server environments.
Key Achievements: Streamlined IT operations, implemented security updates, and improved system performance and reliability.
Azure AI · Generative AI · AVD · Cloud Security · DevOps · Digital Transformation
Designed and implemented comprehensive AI infrastructure including Azure AI services, data governance frameworks, and MLOps pipelines. Enabled enterprise clients to adopt Generative AI solutions with proper security and compliance guardrails.
Designed and implemented Zero Trust architecture for enterprise Azure Virtual Desktop deployment, including conditional access policies, multi-factor authentication, and continuous security monitoring with Azure Sentinel integration.
Created extensive video content, hands-on labs, and practical exercises covering AVD architecture, deployment, security, monitoring, and troubleshooting. Includes exclusive PowerShell scripts and optimization techniques. Over 17,000 learners have benefited from these courses.
Developed automated assessment tools, migration playbooks, and Infrastructure as Code templates. Implemented governance policies and security baselines for consistent and compliant Azure deployments across multiple business units.
Built a thriving community platform that connects Azure professionals globally, facilitating knowledge sharing, mentorship, and collaboration. Organizes regular events, workshops, and hands-on labs focused on Azure AI, AVD, and cloud security.
Leading the organization of premier technology conferences that bring together international Microsoft experts, MVPs, and community leaders. 400+ attendees, 30+ speakers, 35+ technical sessions covering AI, Security, and Microsoft Cloud technologies.
Established and growing the premier Arabic-speaking community for Azure Virtual Desktop professionals. Organizes monthly meetups, technical sessions, and hands-on workshops covering AVD deployment, security, and optimization strategies.
Implemented unified endpoint management, data loss prevention policies, threat protection, and compliance automation. Integrated with Azure Sentinel for advanced threat hunting and incident response capabilities.
Developed and deployed three AI-driven automation tools using Azure OpenAI and AI Foundry: Smart Estimation Engine for accurate project scoping, Automated Assessment Tool for rapid cloud readiness analysis, and AI Resume Evaluator for streamlined technical hiring. Reduced manual effort significantly and improved delivery consistency.
Designed, developed, and published three new automated Azure Marketplace offerings: BESPIN MSP for managed services provisioning, WordPress on Azure App Service for one-click WordPress deployment, and AVS/Azure Arc Integration for hybrid cloud management. These offerings streamline customer onboarding and expand revenue channels.
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